Private application service, not a government authority · Avesta Interactive (Stuhr)

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Information on the right of withdrawal

Version of 8 November 2026 (Version 2026-11-08.2)

This is the complete version of our legal texts in English. The language of the contract is the language in which you place the order. German version

Would you like to withdraw from your contract? You can do so online without logging in.

Withdraw from contract

This information on the right of withdrawal applies to consumers (Section 13 of the German Civil Code (BGB)) who conclude a distance contract with us for the provision of a service (ESTA application service).

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Avesta Interactive, Amin Sepehri, Hauptstraße 208C, 28816 Stuhr, Germany; Telephone: +49 4206 4460745; email: info@visaparo.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://visaparo.de/en/esta/withdraw-from-contract. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal

For a contract for the provision of services, your right of withdrawal expires when we have fully performed the service and only began performance after you gave your express consent and at the same time acknowledged that you will lose your right of withdrawal once we have fully performed the contract (Section 356(4) of the German Civil Code, BGB).

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To Avesta Interactive, Amin Sepehri, Hauptstraße 208C, 28816 Stuhr, Germany, email: info@visaparo.de:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service,

ESTA application service, reference number (if known):

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.

Further information (not part of the information on the right of withdrawal)

On compensation for value and the expiry of the right of withdrawal: we treat our service as fully performed as soon as we have submitted the application to CBP. From that point on, the right of withdrawal expires, provided that you have previously – as described above – expressly consented and confirmed your acknowledgement. If you withdraw before that point, you owe compensation for the services provided up to then (pro rata, see “Effects of withdrawal”); the amount is based on the agreed total price, and a fee already paid to CBP is taken into account.

Irrespective of the statutory right of withdrawal, the refund rules in § 7 of our general terms and conditions apply: we refund the total price in full if we were unable to submit the application to CBP or if an error arises through a fault for which we are responsible. If CBP has refused an application correctly and completely submitted by us, the total price is not refunded; according to CBP’s publications, only the cost-recovery portion of the CBP fee (currently USD 10.62) is charged in this case. The statutory right of withdrawal remains unaffected by these rules.