Refund policy

Full refund before submission – and if finally refused, even including the official fee.

• Before submission to the Home Office: If you cancel before we have submitted your application to the Home Office, we refund the full total price.
• Final refusal (“refused”): If the Home Office finally refuses your application, we refund the full total price – including the official fee.
• Rejection as invalid due to a checking error (“rejected”): If your application is rejected as invalid because of a checking error on our side, we resubmit it free of charge (we pay the new official fee) or, if you prefer, refund the service fee; your request must reach us within 14 days of the rejection as invalid.
• After submission, withdrawal is governed by the statutory right of withdrawal (see the cancellation policy).

If the rejection as invalid was not caused by an error on our side (e.g. changed or incorrect details provided later), we resubmit once the official fee has been paid again – our service fee is waived in that case.

Conditions: for a refund after refusal, provide proof (e.g. the Home Office refusal notice) and submit your request within 30 days of receiving the refusal. We refund to the original payment method within 14 days of receiving the proof. No refund if the refusal or rejection as invalid is based on false or incomplete information provided by you, in cases of misuse of documents, or if you did not answer a follow-up question from us despite a reminder and the decision is based on this.

This is a contractual refund promise. Only the Home Office decides whether an ETA is granted; we owe a careful submission.

For context: the Home Office does not refund the official fee once you have applied (gov.uk); if your application is finally refused, we bear this cost for you.