Terms
UK ETA cost: official fee plus service
One total price – the UK authority’s official fee (£20) is already included. No hidden surcharges.
Important: Private service provider, not a government authority. Directly on gov.uk you pay only the official fee of £20. www.gov.uk/eta/apply
Most popular
Standard
Target time: 3 working days
€83
Total price
Fixed price incl. 19% VAT
Payment method: prepayment (bank transfer).
Our total price of €83 includes the official fee of £20 and 19% VAT.
Non-binding target time for our internal check (working days) – non-binding. It does not affect the Home Office decision.
Full refund before submission – and if finally refused, even including the official fee.*
- Guided application with explanations
- Manual check of details, passport data and photo
- Our target: 3 working days
- Full price refunded if finally refused (incl. official fee)
- Free resubmission if we made a checking error
- Support + AI assistant, status in your account
- Our target: check and submission within 3 working days. We have no influence on the UK Home Office processing time.
Priority check
Target time: 48 hours (excluding weekends and public holidays)
€98
Total price
Fixed price incl. 19% VAT
Payment method: prepayment (bank transfer).
Our total price of €98 includes the official fee of £20 and 19% VAT.
Full refund before submission – and if finally refused, even including the official fee.*
- Everything in the “Standard” package
- Our target: 48 hours (excluding weekends and public holidays)
- Priority for follow-up questions
- Our target: check and submission within 48 hours (excluding weekends and public holidays). We have no influence on the UK Home Office processing time. If the target time is exceeded, we refund the surcharge.
Additional traveller
Target time: same as first application
€63
Total price
Fixed price incl. 19% VAT
Payment method: prepayment (bank transfer).
Our total price of €63 includes the official fee of £20 and 19% VAT.
Non-binding target time for our internal check (working days) – non-binding. It does not affect the Home Office decision.
Full refund before submission – and if finally refused, even including the official fee.*
- Everything in the “Standard” package, including the refund promise
- For further people on the same trip (including children and babies)
- Shared messages in your account
* If the authority finally refuses your application, we refund the full price including the official fee, provided you send us proof of the refusal within 30 days of receiving it. Before submission: full refund. If we made a checking error: free resubmission or refund of the service fee. Exclusions apply, see terms. Your statutory rights are not affected. Terms (section 7)
What the service fee covers
Manual check
A case handler checks your details, passport data and photo for completeness and obvious errors before submission.
Refund promise incl. official fee
If the Home Office finally refuses your application, we refund the full price – including the official fee, which the Home Office does not refund.
Free resubmission
If your application is rejected as invalid because of an error in our check, we resubmit it free of charge and pay the new official fee.
Support
Personal email support during service hours plus an AI assistant around the clock (with handover to a human).
Status and messages
Our service status and the Home Office decision shown separately in your account, order confirmation by email.
You can always apply yourself on gov.uk, where you only pay the official fee. Our price is higher because it includes the check, support and our refund promise – in both cases the ETA itself is granted only by the Home Office.
Price breakdown
All prices are fixed (total) prices in euros including 19% German VAT. The total price includes the Home Office official fee (currently £20); we pay it in our own name and for our own account. You pay only us. Please request a refund within 30 days of receiving the refusal (forward the refusal notice).
| Service | Target time (internal check) | Total price (gross) | Included | If finally refused |
|---|---|---|---|---|
| UK-ETA Standard | 3 working days | €83 | Official fee £20 | €83 refunded |
| Priority check | 48 hours (excluding weekends and public holidays) | €98 | Official fee £20 | €98 refunded |
| Additional traveller | same as first application | €63 | Official fee £20 | €63 refunded |
Full refund before submission – and if finally refused, even including the official fee.
- Before submission to the Home Office: If you cancel before we have submitted your application to the Home Office, we refund the full total price.
- Final refusal (“refused”): If the Home Office finally refuses your application, we refund the full total price – including the official fee.
- Rejection as invalid due to a checking error (“rejected”): If your application is rejected as invalid because of a checking error on our side, we resubmit it free of charge (we pay the new official fee) or, if you prefer, refund the service fee; your request must reach us within 14 days of the rejection as invalid.
- After submission, withdrawal is governed by the statutory right of withdrawal (see the cancellation policy).
If the rejection as invalid was not caused by an error on our side (e.g. changed or incorrect details provided later), we resubmit once the official fee has been paid again – our service fee is waived in that case.
Conditions: for a refund after refusal, provide proof (e.g. the Home Office refusal notice) and submit your request within 30 days of receiving the refusal. We refund to the original payment method within 14 days of receiving the proof. No refund if the refusal or rejection as invalid is based on false or incomplete information provided by you, in cases of misuse of documents, or if you did not answer a follow-up question from us despite a reminder and the decision is based on this.
This is a contractual refund promise. Only the Home Office decides whether an ETA is granted; we owe a careful submission.
For context: the Home Office does not refund the official fee once you have applied (gov.uk); if your application is finally refused, we bear this cost for you.
What is included
- The official fee (£20), paid by us to the Home Office
- Guided application with explanations
- Check for completeness and common errors
- Password-protected customer account with messages
- Full refund incl. official fee if finally refused
What is not included
- A promise that the ETA will be granted
- UK visas or legal advice
- Passport photos in person or courier delivery
The times are processing targets for our review and submission to the Home Office. Saturdays, Sundays and public holidays in Lower Saxony (Germany) are not counted. Working days are Monday to Friday, excluding these public holidays. If we exceed the 48 hours for the priority check, we refund the surcharge. We have no influence on how long the Home Office takes to process the application.